Desinly
Privacy Policy
Please read our privacy policy carefully before using this website. At Desinly, your privacy and data security are our top priority. We are fully committed to safeguarding your personal information and being transparent about how we handle it. This Privacy Policy explains how we collect, use, protect, and share your data when you use our platform.
We treat your personal data with the highest level of care and security. All data shared with Desinly is securely stored, encrypted where appropriate, and only accessed by authorised personnel on a need-to-know basis. We never sell your information and will never misuse it.
1. What data we collect
We may collect:
Name, email address, and phone number (for verification only)
Profile information and project details
Uploaded images or content (by experts or clients)
Communication history on the platform
Payment information (handled securely by trusted payment processors)
Device, usage, and technical data for platform optimisation
2. Why phone number verification is requested
To ensure a trusted and safe community, we require all users (clients and interior designers) to verify their real phone number before creating an account. This helps us:
Confirm that every user is a genuine person (not a bot or spammer)
Prevent fake or duplicate accounts
Maintain a professional and reliable environment for both clients and experts
We do not use your phone number for marketing or share it with third parties. It is strictly used for account verification and essential platform communications.
3. How we use your data
Here's how we may use your data
To enable safe, seamless access to the platform
To connect clients and experts professionally
To facilitate verified communication and collaboration
To process subscriptions and payments
To improve our services based on anonymised usage patterns
To notify you about important platform updates (never spam)
4. Data Protection & Security
We use industry standard encryption, secure data storage, firewalls, and strong platform monitoring to safeguard your personal information at all times. We will never sell, rent, or share your data with any third parties for marketing or other purposes. The only exceptions are our trusted service providers such as payment processors, SMS verification code providers, email delivery partners, and authorised development partners who require limited access to resolve any functional issues, whose sole role is to enable your account creation, verification, transactions, and the continuous functionality of Desinly. These providers are contractually obligated to adhere to strict confidentiality and security standards. Your data is safe without any compromises.
5. Cookies & Tracking
We use essential cookies to keep the platform functional and to improve your experience. You can manage cookie preferences in your browser settings.
6. Policy Updates
If we make significant changes to this policy, we’ll notify you clearly via email or through your dashboard.
7. Your Rights
You have the right to:
Access your personal data
Update or correct any inaccuracies
Request deletion of your data at any time
Withdraw consent where applicable